Terms of Service

Welcome to Asmiyas Saheed Counseling Services. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before engaging with our counseling services or using our website.

1. Acceptance of Terms

By scheduling a session, using this website, or interacting with our services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree with any part of these terms, please refrain from using the services.

2. Counseling Services

Asmiyas Saheed offers professional counseling services, which may include individual, couples, family, or group therapy. Counseling services are provided based on the following principles:

Confidentiality: All information shared during counseling sessions will remain confidential, except in cases where disclosure is required by law (such as in situations involving harm to yourself or others, abuse, or court orders).
Client Responsibility: Clients are responsible for attending scheduled sessions and actively participating in the counseling process. The effectiveness of counseling depends on a collaborative effort between the counselor and the client.
Service Limitations: Counseling services do not substitute for medical or psychiatric advice. If necessary, clients will be referred to appropriate medical or mental health professionals.

3. Booking and Payment

Appointment Booking: Sessions must be scheduled in advance via phone, email, or online booking. Availability is subject to prior bookings.
Session Fees: Fees for counseling sessions will be communicated clearly before the session is scheduled. Clients are responsible for paying session fees in full before or at the time of the appointment unless otherwise agreed upon.
Cancellations and Rescheduling: If you need to cancel or reschedule a session, please provide at least 24 hours’ notice. Failure to provide notice may result in a cancellation fee. Emergencies will be taken into consideration.
Refund Policy: Once a session has been completed, fees are non-refundable. If a session is canceled by the counselor, clients will be offered the option to reschedule or receive a full refund.

4. Privacy and Confidentiality

We are committed to protecting your privacy and personal information. All client information is treated with strict confidentiality, as outlined in our Privacy Policy. Counseling sessions are private, and no information will be shared with third parties unless required by law or with explicit client consent.

5. Client Conduct

Respectful Behavior: Clients are expected to engage with services in a respectful manner. Any form of abusive, aggressive, or inappropriate behavior toward the counselor will not be tolerated and may result in termination of services.
Participation: Clients are encouraged to engage actively in their counseling sessions. The success of therapy depends on honest communication and active participation.
Termination of Services: Counseling services may be terminated by the counselor if it is determined that the services are no longer beneficial to the client or if the client repeatedly fails to follow agreed-upon terms (e.g., non-attendance, inappropriate behavior).

6. Use of Website

Content Ownership: All content on this website, including text, images, logos, and other materials, is the intellectual property of Asmiyas Saheed Counseling Services. Unauthorized use, reproduction, or distribution of this content is prohibited.
External Links: This website may contain links to external websites. These links are provided for convenience, and we are not responsible for the content or practices of third-party sites. We recommend reviewing their terms and policies before engaging with them.
Website Availability: We strive to keep the website functional and accessible at all times. However, we do not guarantee continuous access and will not be liable for any disruptions or downtime.

7. Limitation of Liability

While every effort is made to provide quality counseling services, Asmiyas Saheed Counseling Services is not liable for:

Any direct, indirect, incidental, or consequential damages resulting from the use of the website or counseling services.
Any emotional or psychological outcomes from counseling sessions. Counseling is a process of exploration and growth, and results may vary based on individual circumstances.

8. Changes to Terms

These Terms of Service may be updated periodically to reflect changes in our services or legal requirements. The latest version of the terms will always be available on our website. By continuing to use our services, you agree to any changes in the terms.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of our services or website will be subject to the jurisdiction of the courts of Sri Lanka.

10. Contact Information

If you have any questions or concerns about these Terms of Service or our counseling services, please contact us at:

Phone: +94 (Your Phone Number)
Email: asmiyas.saheed@example.com
Office Location: (Your Address)

11. Dispute Resolution

In the event of any disputes arising from the use of our services or website, we encourage clients to first reach out to us directly to seek an amicable resolution. We are committed to addressing any concerns or misunderstandings in a fair and professional manner. If the issue cannot be resolved informally, both parties may seek legal recourse, subject to the governing law outlined in Section 9.

12. Professional Standards

Asmiyas Saheed adheres to the highest professional standards and ethical guidelines in counseling practice. This includes compliance with the relevant codes of conduct set forth by the National Institute of Social Development (NISD) and other recognized professional bodies. As a client, you have the right to be treated with respect, dignity, and fairness throughout the counseling process.

13. Emergency Situations

It is important to note that counseling services provided by Asmiyas Saheed are not intended for immediate crisis intervention. If you are experiencing a mental health emergency or are in danger, please contact your local emergency services or a qualified mental health professional immediately. Counseling sessions are not designed for real-time crisis situations but are instead focused on long-term mental and emotional well-being.

14. Accessibility and Inclusivity

We are committed to making our services accessible to individuals of all backgrounds and abilities. If you have any specific needs or require accommodations to access counseling services (e.g., wheelchair access, virtual sessions, etc.), please notify us when booking your appointment, and we will do our best to accommodate your requests.