Privacy Policy

At Asmiyas Saheed Counseling Services, your privacy and confidentiality are of the utmost importance. This policy outlines how we collect, use, and protect your personal information, ensuring that your data remains secure and that your privacy is respected.

1. Information We Collect

When you interact with our services, we may collect the following types of information:

  • Personal Information: Name, contact details (phone number, email address), and any other personal details you provide when booking appointments or filling out forms.
  • Health and Counseling Information: Any information shared during sessions is treated with strict confidentiality. This includes health history, mental health concerns, and personal experiences shared in the course of counseling.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To schedule appointments and communicate with you about your sessions.
  • To provide personalized counseling services tailored to your needs.
  • To maintain records of your sessions and progress for future reference (if required).
  • To respond to any inquiries or concerns you have regarding services.
  • To process payments securely, if applicable.

We may also use aggregated, anonymous data to improve the quality of services, but this will never include identifying information.

3. Confidentiality in Counseling

As a professional counselor, I am committed to upholding the confidentiality of all sessions. This means that:

  • Any personal information shared during sessions will remain confidential unless you provide explicit consent to share it.
  • The information will not be shared with third parties unless required by law, such as in situations involving harm to yourself or others, abuse, or court orders.
  • Confidentiality is also maintained when sharing any anonymized information for supervision or professional development purposes.

4. Data Security

We take the security of your personal information seriously. We use industry-standard practices to protect your data from unauthorized access, alteration, or disclosure. This includes secure storage of electronic records and the safe handling of any paper records.

5. Third-Party Services

To provide the best service possible, we may use third-party platforms for scheduling, payments, or secure communication. Any third-party providers we work with are vetted for security and required to comply with privacy regulations. However, we are not responsible for the privacy practices of these external platforms.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request to view the personal information we hold about you.
  • Correction: If you believe any of the information is inaccurate or incomplete, you can request a correction.
  • Deletion: You may request the deletion of your information, subject to legal or ethical obligations regarding the retention of counseling records.
  • Objection: You have the right to object to the use of your personal information for specific purposes (e.g., marketing).

7. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will always be available on our website.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please feel free to contact us:

Phone: + (94) 773 772 273
Email: contact@asmiyas.com, asmiyas1965@gmail.com
Office Location: 

9. Legal Compliance

We are committed to complying with all relevant privacy and data protection laws, including the General Data Protection Regulation (GDPR) and other applicable national laws. Your personal information is processed in accordance with these regulations, ensuring your rights are protected.

10. Data Retention

We will retain your personal and counseling information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Counseling records are securely stored for a period specified by relevant professional standards and legal requirements. Once these retention periods have passed, your data will be securely deleted or anonymized.

11. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files that are stored on your device when you visit the site. They help us understand user behavior, which allows us to improve website functionality and personalize content.

  • Types of Cookies: We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
  • Managing Cookies: You can control or delete cookies via your browser settings. However, disabling cookies may affect certain features of the website.
  • Analytics: We may use third-party analytics tools (such as Google Analytics) to monitor website traffic and user interactions. Any data collected through these tools is anonymized.

12. Minors

Our counseling services are designed for adults; however, in certain cases, I provide counseling to minors with parental or guardian consent. When dealing with minors, extra care is taken to ensure confidentiality and appropriate use of their personal information, in compliance with legal requirements.

13. External Links

Our website may contain links to external websites or resources. Please note that we are not responsible for the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.